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Legal

Privacy Policy

How we handle the information you send us through this website.

Who we are

CZ Bespoke Carpentry (company number 16980799) is the data controller for information collected through this website. Our address is Blackbarn Farm, Ipsden, Wallingford OX10 6AE. You can contact us on 07377 204111 or at czbespokecarpentry@gmail.com.

What information we collect

We only collect what we need to answer your enquiry and quote for work:

  • Your name, telephone number and email address
  • The town or postcode of the property the work relates to
  • The service you are enquiring about and any project details you give us
  • Any photographs, plans or measurements you choose to send us
  • Basic technical data such as your browser type and pages viewed, collected by our hosting and analytics tools

How we use it

We use your information to respond to your enquiry, arrange a site visit, prepare and send a written fixed-price quote, carry out work you instruct, and keep records of jobs completed. We do not sell your information and we do not pass it to third parties for marketing.

Lawful basis

Where you contact us about a possible project, we process your information on the basis of taking steps at your request prior to entering into a contract. Where you go ahead with work, processing is necessary for the performance of that contract. Some limited processing, for example keeping records of quotes issued, is carried out on the basis of our legitimate interests in running the business.

Who we share it with

We may share the minimum necessary information with subcontractors and trusted trades brought in for your job, our website and enquiry-handling providers, and our accountants. Where a job involves an electrician, groundworker or other trade, they will only receive what they need to carry out their part of the work.

How long we keep it

Enquiries that do not lead to work are kept for up to 24 months so we can pick up the conversation if you come back to us. Records relating to completed jobs, including quotes and invoices, are retained for six years to meet accounting and tax requirements.

Cookies and third-party embeds

This website uses cookies necessary for the site to function. Pages on this site embed a Google Maps frame and a Google review widget supplied by Reputation Hub. Those providers may set their own cookies and receive your IP address when the embed loads. You can block or delete cookies in your browser settings, although some features may then not work as intended.

Your rights

Under UK data protection law you have the right to ask for a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete information where we no longer need it, to restrict or object to certain processing, and to complain to the Information Commissioner's Office. To exercise any of these rights, email us and we will respond within one month.

Security

Enquiry data is transmitted over an encrypted connection and held in access-controlled systems. Only Corey and, where required for a specific job, the trades involved have access to your details.

Changes to this policy

We may update this policy from time to time. The version published on this page is always the current one.

Questions about this policy? Use the contact page or see our terms and conditions.

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